Something gone wrong & need to lodge a claim?
Make a claimWe’re here to help you
At Qikio, we know that sometimes starting your claim off can be just as scary as realising your things have been damaged. Our underwriter’s and insurance providers have teams of dedicated claims specialists ready to assist you and to make sure your claims experience is supported, helpful & respectful.
Qikio Contents Insurance
Need to lodge a contents insurance claim?
Here’s some quick info to help understand the next steps...
Before lodging your claim, there’s some information you can gather for us.
1 Here are the things we’re going to ask for
2Understand Your Cover And What You’re Insured For
3Let’s lodge your claim
4Your claim is lodged
Already started your claim
Need to get an update or discuss the outcome of your existing claim?
Emergency Assistance
If your home is unliveable due to a claim covered by the policy, please call Chubb on 1300 685 001.
If you need immediate medical or similar emergency assistance, please call 000 or the SES on 132 500.
Contents claims FAQs
How do I lodge a claim?
You can lodge your claim though the Qikio website here .
You’ll be asked to provide:
- Information about your policy & the event that has occurred. Like what has happened, when & where.
- Any images of the damage that has occurred.
- Police reports where the claim relates to theft or malicious damage.
Once you’ve submitted the details of your claim, Chubb’s claims team will be in touch with you to provide a claim number, request additional information (where needed) and talk to you about next steps with your claim.
What if I don’t know my policy number?
You can locate your policy number on your Certificate of Insurance.
Whilst this is handy for Chubb to have, you don’t need your policy number to start your claim. You can lodge your claim online , provide information about the event that has occurred and then one of Chubb’s claims specialists will get in touch with you to help locate your policy number.
How do I know if I’m covered for what I want to claim?
The amount you’re insured for, and your excess is outlined on your Certificate of Insurance.
The other terms,limits, conditions and exclusions that apply are specified in the Qikio Contents Insurance Product Disclosure Statement (PDS).
You can find information about cover within these documents, or contact Chubb if you need to discuss your cover in more detail.
Ultimately, Chubb review each claim based on the circumstances and information provided and will let you know whether your policy covers the claim you’ve made.
When do I pay an excess & why?
Your excess is the amount you pay toward the cost of your claim for each incident covered by your policy.
Your excess is shown on your certificate of insurance and applies to all claims unless the PDS states otherwise.
You can be asked to contribute this cost upfront, or it can be deducted from an amount that Chubb pay you.
An Unoccupied Excess will also apply if at the time of the incident covered by your policy, your home has been unoccupied for more than 60 continuous days.
How long do I have to tell Chubb about my claim?
Chubb asks that you notify them as soon as practicably possible after loss or damage occurs. In some cases, Chubb might also ask you to notify the police or similar authority.
Chubb can only accept responsibility for repairs or payment to third parties under a claim where you have told them about it beforehand and Chubb has accepted your claim.
Why do I need to give Chubb proof of ownership or proof of purchase?
In some circumstances, Chubb will ask you for proof of ownership or proof of purchase to confirm the replacement value of your items that you’re claiming on.
*Chubb has authorised Qikio to receive claim lodgements on its behalf through this website. The claim lodgement details you provide to Qikio on this website will be sent to Chubb who will then manage the claim.
Qikio Car Insurance
Need to lodge a car insurance claim?
You should advise Adica as soon as you reasonably can if:
1Secure the vehicle
2Notify the police
3Collect details
- full names and residential addresses of all persons involved;
- registration numbers of all vehicles involved;
- photos of all damaged vehicles and property (whether belonging to You or someone else).
- insurance company details of all drivers involved;
- phone numbers of all drivers involved; and
- full names, residential addresses and phone numbers of any witnesses.
4Lodge your claim
Here are the things you will need to provide
Understand your cover and what you’re insured
Already started your claim
Need to get an update or discuss the outcome of your existing claim?
Qikio Commercial Car Insurance
Need to lodge a commercial car insurance claim?
Here’s some quick info to help understand the next steps...
Before lodging your claim, there’s some information you can gather for us.
1 Here are the things we’re going to ask for
2Understand Your Cover And What You’re Insured For
3Let’s lodge your claim
4Your claim is lodged
Already started your claim
Need to get an update or discuss the outcome of your existing claim?
Qikio Travel Insurance
Need to lodge a travel insurance claim?
Here’s some quick info to help understand the next steps...
Before lodging your claim, there’s some information you can gather for us.
1 Here are the things we’re going to ask for
2Understand Your Cover And What You’re Insured For
3Let’s lodge your claim
4Your claim is lodged
Already started your claim
Need to get an update or discuss the outcome of your existing claim?
Emergency Assistance
Do you require emergency assistance while travelling?
Qikio Pet Insurance
Need to lodge a pet insurance claim?
Here’s some quick info to help understand the next steps…
Before lodging your claim, there’s some information you can gather for Petcover.
1 Here are the things we’re going to ask for
2Understand Your Cover And What You’re Insured For
Your COI will also outline your policy excess amount and relevant waiting periods.
3Let’s lodge your claim
Alternatively, if you’d like to submit your claim via post, please send documents to:
Petcover Aust Pty
Ltd1-3 Smolic Crt
Tullamarine VIC 3043
Please note claims sent by post will take longer to receive which may affect processing times. Please keep a copy of your claim.
4Your claim is lodged
5Receiving your claim
- Credited into your bank account that your monthly premium is direct debited from.
- Credited into the bank account that is nominated on the claims form at time of submission.
- Paid direct to your vet. Please understand, this option, is only available by prior arrangement with your vet, and they agreed for us to do so.
Already started your claim
Need to get an update or discuss the outcome of your existing claim?