Contents Pet Travel Claims Help

Something gone wrong & need to lodge a claim?

Make a claim

We’re here to help you

At Qikio, we know that sometimes starting your claim off can be just as scary as realising your things have been damaged. Our underwriter’s and insurance providers have teams of dedicated claims specialists ready to assist you and to make sure your claims experience is supported, helpful & respectful.

Need to lodge a contents insurance claim?

Here’s some quick info to help understand the next steps...

Before lodging your claim, there’s some information you can gather for us.

1 Here are the things we’re going to ask for
Details to identify your policy (the policy number, policyholder, contact details)
Details of the incident and damage (what happened, when & where the damage occurred)
Photos that you have of the damage or loss
A police report (where the claim relates to theft or malicious damage)
2Understand Your Cover And What You’re Insured For
You can check the details of your cover on your Certificate of Insurance (COI)
Our Product Disclosure Statement (PDS) also outlines what we do and do not cover under our contents policy
3Let’s lodge your claim
You can start this online. Once you’ve lodged your claim, a claims specialist from Chubb will get in touch with you to discuss what the next steps are, request any further information required and confirm the details of your claim.
Start Claim Now
Request Call Back
4Your claim is lodged
Once Chubb has all the required supporting documents, their dedicated claims team will work to determine your claim.
Chubb will set clear timeframes with you and update you along the way.
Already started your claim

Need to get an update or discuss the outcome of your existing claim?


Get an Update
Discuss Claim Outcome
Emergency Assistance

If your home is unliveable due to a claim covered by the policy, please call Chubb on 1300 685 001.

If you need immediate medical or similar emergency assistance, please call 000 or the SES on 132 500.

Contents claims FAQs

You can lodge your claim though the Qikio website here .

You’ll be asked to provide:

  1. Information about your policy & the event that has occurred. Like what has happened, when & where.
  2. Any images of the damage that has occurred.
  3. Police reports where the claim relates to theft or malicious damage.

Once you’ve submitted the details of your claim, Chubb’s claims team will be in touch with you to provide a claim number, request additional information (where needed) and talk to you about next steps with your claim.

You can locate your policy number on your Certificate of Insurance.

Whilst this is handy for Chubb to have, you don’t need your policy number to start your claim. You can lodge your claim online , provide information about the event that has occurred and then one of Chubb’s claims specialists will get in touch with you to help locate your policy number.

The amount you’re insured for, and your excess is outlined on your Certificate of Insurance.

The other terms,limits, conditions and exclusions that apply are specified in the Qikio Contents Insurance Product Disclosure Statement (PDS).

You can find information about cover within these documents, or contact Chubb if you need to discuss your cover in more detail.

Ultimately, Chubb review each claim based on the circumstances and information provided and will let you know whether your policy covers the claim you’ve made.

Your excess is the amount you pay toward the cost of your claim for each incident covered by your policy.

Your excess is shown on your certificate of insurance and applies to all claims unless the PDS states otherwise.

You can be asked to contribute this cost upfront, or it can be deducted from an amount that Chubb pay you.

An Unoccupied Excess will also apply if at the time of the incident covered by your policy, your home has been unoccupied for more than 60 continuous days.

Chubb asks that you notify them as soon as practicably possible after loss or damage occurs. In some cases, Chubb might also ask you to notify the police or similar authority.

Chubb can only accept responsibility for repairs or payment to third parties under a claim where you have told them about it beforehand and Chubb has accepted your claim.

In some circumstances, Chubb will ask you for proof of ownership or proof of purchase to confirm the replacement value of your items that you’re claiming on.

*Chubb has authorised Qikio to receive claim lodgements on its behalf through this website. The claim lodgement details you provide to Qikio on this website will be sent to Chubb who will then manage the claim.

Need to lodge a car insurance claim?

You should advise Adica as soon as you reasonably can if:

an Accident occurs which is likely to result in a claim
the Insured Vehicle is involved in an incident which results in loss or damage to someone else’s property
1Secure the vehicle
Do whatever you reasonably can to safely secure the insured vehicle and any other items of your property which were involved in the accident.
2Notify the police
Notify the police or other relevant authorities if necessary. You should advise the police immediately when required by law or if the insured vehicle has been stolen or maliciously damaged. You must keep a record of any police report you make as we will require a copy of the report to process your claim.
3Collect details
Collect the details of all people and vehicles involved in the accident, including any witnesses. The following details are important when lodging your claim:
  • full names and residential addresses of all persons involved;
  • registration numbers of all vehicles involved;
  • photos of all damaged vehicles and property (whether belonging to You or someone else).
The following information will also help us to handle your claim if you are able to provide it:
  • insurance company details of all drivers involved;
  • phone numbers of all drivers involved; and
  • full names, residential addresses and phone numbers of any witnesses.
4Lodge your claim
Contact Adica on 1300 459 346 or at claims@qikio-car.com.au. They will assist you with advice about anything else you should do at the accident scene, record any helpful information you are able to share, and explain the claims process to you.
Here are the things you will need to provide
Details to identify your policy (the policy number, policyholder, contact details)
Details of the incident and damage (what happened, when & where the damage occurred)
Photos that you have of the damage or loss
A police report (where the claim relates to theft or malicious damage)
Understand your cover and what you’re insured
You can check the details of your cover on your Policy Schedule
The Qikio Car Insurance Product Disclosure Statement (PDS) also outlines what is and is not covered under the policy
Already started your claim

Need to get an update or discuss the outcome of your existing claim?


Call 1300 459 346
Email claims@qikio-car.com.au

Need to lodge a commercial car insurance claim?

Here’s some quick info to help understand the next steps...

Before lodging your claim, there’s some information you can gather for us.

1 Here are the things we’re going to ask for
Details to identify your policy (the policy number, policyholder, contact details)
Details of the incident and damage (what happened, when & where the damage occurred)
Photos that you have of the damage or loss
A police report (where the claim relates to theft or malicious damage)
2Understand Your Cover And What You’re Insured For
You can check the details of your cover on your Certificate of Insurance (COI)
The Product Disclosure Statement (PDS) also outlines what is covered and not covered under the travel policy
3Let’s lodge your claim
To start your claim by completing the online claims form. Once completed, it goes straight to the Assetinsure claims handling team. Assetinsure will get in touch with you to discuss what the next steps are, request any further information required and confirm the details of your claim.
Start Claim Now
4Your claim is lodged
Once Assetinsure has all the required supporting documents, their dedicated claims team will work to determine your claim.
Assetinsure will set clear timeframes with you and update you along the way.
Already started your claim

Need to get an update or discuss the outcome of your existing claim?

Call 02 8123 6902
Email mercurienclaims@assetinsure.com.au

Need to lodge a travel insurance claim?

Here’s some quick info to help understand the next steps...

Before lodging your claim, there’s some information you can gather for us.

1 Here are the things we’re going to ask for
Details to identify your policy (the policy number, policyholder, contact details)
Details of the incident and damage (what happened, when & where the damage occurred)
Photos that you have of the damage or loss
A police report (where the claim relates to theft or malicious damage)
2Understand Your Cover And What You’re Insured For
You can check the details of your cover on your Certificate of Insurance (COI)
The Product Disclosure Statement (PDS) also outlines what is covered and not covered under the travel policy
3Let’s lodge your claim
To start your claim, log on to battleface’s portal. Once you’ve lodged your claim, a claims specialist from battleface will get in touch with you to discuss what the next steps are, request any further information required and confirm the details of your claim.
Start Claim Now
4Your claim is lodged
Once battleface has all the required supporting documents, their dedicated claims team will work to determine your claim.
Battleface will set clear timeframes with you and update you along the way.
Already started your claim

Need to get an update or discuss the outcome of your existing claim?

Call +61 2 8880 5820 from overseas
Call 02 8880 5820 within Australia
Email claims@battleface.com
Emergency Assistance

Do you require emergency assistance while travelling?

Call +61 2 8880 5820 from overseas
Call 02 8880 5820 within Australia
Email assist@battleface.com

Need to lodge a pet insurance claim?

Here’s some quick info to help understand the next steps…

Before lodging your claim, there’s some information you can gather for Petcover.

1 Here are the things we’re going to ask for
Details to identify your policy (the policy number, policyholder, contact details)
Details of the illness or injury (condition, treatment date, date of clinical signs, charges)
Itemised invoice(s) and treatment notes from the veterinary practice or therapist
If this is your first claim or your last claim was more than 12 months ago, a full clinical history from current and previous veterinary practices
2Understand Your Cover And What You’re Insured For
You can check the details of your cover on your Certificate of Insurance (COI) to make sure you are not claiming for items that are not claimable with your policy.
Your COI will also outline your policy excess amount and relevant waiting periods.
The Product Disclosure Statement (PDS) also outlines what is covered and not covered under the pet policy. These include, but are not limited to: routine and preventative care (teeth cleaning, worming, desexing and vaccinations) and any illness that occurred within your waiting period and/or were pre-existing conditions.
3Let’s lodge your claim
Simply select and fully complete the appropriate claim form, then email it alongside supporting receipts and vet consultation notes to claims.au@petcovergroup.com. You can take a photo with your mobile or scan your supporting documents.

Alternatively, if you’d like to submit your claim via post, please send documents to:
Petcover Aust Pty
Ltd1-3 Smolic Crt
Tullamarine VIC 3043

Please note claims sent by post will take longer to receive which may affect processing times. Please keep a copy of your claim.
Cat & Dog - Veterinary fees Claim form
Cat & Dog - Non-veterinary fees Claim form
Dog - Bite Injury Claim Form
Cat & Dog - Death Claim form
4Your claim is lodged
Once Petcover has all the required information and supporting documents, their dedicated claims team will work to determine your claim.
Petcover will set clear timeframes with you and update you along the way.
5Receiving your claim
Once your claim is processed, you will receive an email to notify you of the outcome. When your claim is approved, Petcover will pay in one of the following ways:
  1. Credited into your bank account that your monthly premium is direct debited from.
  2. Credited into the bank account that is nominated on the claims form at time of submission.
  3. Paid direct to your vet. Please understand, this option, is only available by prior arrangement with your vet, and they agreed for us to do so.
Already started your claim

Need to get an update or discuss the outcome of your existing claim?

Call 1300 731 324
Email claims.au@petcovergroup.com
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